Job details

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

The Details: Mon - Fri, 100% in clinic

About the Role

The Supervisor Clinic Operations is responsible for coordinating and supervising the day-to-day activities of assigned employees in the physician front and back office clinics, or other operational areas that assist patients, to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

Essential Duties and Responsibilities

• Provides direct supervision and leadership for 5 to 10 FTEs. Organizes work in an efficient and cost-effective manner, ensuring continuity of service and patient satisfaction. Work includes appointment scheduling, patient throughput, facility management, and ensuring the safety of employees and patients. Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Provides subject matter expertise for employees supervised. Sets standards for work quality and volume, monitors work output, coaches for excellence, identifies opportunities operational improvement, implements changes as needed. Serves as part of the work team, performing duties as needed, working alongside those supervised.
• Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
• Provides input in budget process to ensure resources are sufficient to service patient needs. Monitors inventory and supplies ordering what is required as needed.
• Oversees compliance, training and maintenance of applicable license and certifications.
• Collaborates with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.
• Drives revenue by maximizing patient appointments when possible, according to provider schedules.
• Prepares and distributes weekly production reports.
• Prepares the agenda reports for the monthly Pod Team Meeting. Leads/co-leads the meeting and distributes minutes afterwards.
• Ensures recall and hospital discharge reports are run and worked regularly.
• Maintains the accuracy of the timeclock system and addressing and insuring adherence to the Attendance and Punctuality Policy.
• Promotes and markets clinic to other practices’ physicians and management.
• Works with IC to coordinate communication between RMD and APPs.
• Other duties as assigned.

Values

• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Commitment: Demonstrates dedication to the job, project, organization, customer/clients and co-workers
• Compassion: Demonstrates empathy and kindness towards others; makes the effort to understand where someone else is coming from
• Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Teamwork: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others

Knowledge, Skills, and Abilities

• Demonstrated teaching and mentoring skills are preferred
• Must have excellent interpersonal skills and be able to handle difficult people and situations. Able to relate to others including patients, employees, coworkers, senior management, vendors and the general public.
• Must be able to prioritize the objectives of the entire group, not just the individual clinic location.
• Basic understanding of the revenue cycle.
• Professional demeanor and appearance.
• Good problem-solving skills.
• Able to make tactical decisions around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train and evaluate performance of supervised staff.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and hospital portal

Education and Experience

• Experience in healthcare or patient related services associated with physician front office, clinics, other operational areas that assist patients, such as customer service, call center or insurance industry.
• Supervisory experience is preferred.
• H.S. Diploma/GED Equivalent
• Experience leading or supervising an ambulatory clinic required

Salary Range: 

• This position offers an annual salary range of $70,000-$80,000 with a bonus plan. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for additional compensation beyond base pay.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.