Shared Services Careers

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

The IT Product Manager (Salesforce & Enterprise Applications) is responsible for managing and optimizing the organization’s Salesforce environment, including Experience Cloud (portals), Salesforce Einstein, and related integrations, while also overseeing one or more vendor-supported or internally developed products. This role ensures product offerings meet company standards, align with business goals, and deliver strong user value across the full product lifecycle.

Under the guidance of the IT Solution Management, this individual develops and maintains product documentation, communication and training materials, business requirements, and user stories. The Product Manager stays up to date on new Salesforce releases, emerging features, security/controls requirements, and industry best practices to drive optimal adoption and utilization of Sound Physicians' platforms and workflows.

Essential Duties and Responsibilities

Vendor Management:

• Establish and maintain strong relationships with Salesforce and relevant technology vendors.
• Monitor vendor performance to ensure adherence to SLAs and contractual commitments.
• Collaborate with vendors on platform enhancements, integrations, and solution designs.

Product Lifecycle Management:

• Manage the entire lifecycle of vendor products from inception to retirement.
• Ensure products meet quality standards and regulatory requirements.
• Coordinate product rollouts and new implementations in partnership with development and business teams.
• Ensure iterative releases of technology are supported by user acceptance testing / validation.

Stakeholder Collaboration:

• Work closely with internal stakeholders (e.g., HR, regional/site operations, enrollment, finance, accounting, marketing, sales) to understand business problems, business processes, requirements and feedback.
• Communicate product plans, progress, and results to internal stakeholders, including executives and team members.
• Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap.
• Ensure iterative releases of technology are supported by user acceptance testing / validation.
• Promote standardization and best practices across regions and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge.
• Have a thorough understanding of the business processes and how the product features support.
• Communicate product plans, progress, and results to internal stakeholders, including executives and team members.

Roadmap, Product Backlog and Strategy:

• Develop and maintain a product roadmap that aligns with company strategy and customer needs.
• Prioritize product features and improvements based on business value and customer impact.
• Write clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams.
• Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap

Platform Analysis:

• Stay current on Salesforce releases, licensing changes, industry trends, and emerging capabilities.
• Conduct market and competitive analysis to identify new opportunities or risks.
• Use data-driven insights to make informed platform decisions.

Project Management:

• Use Agile methodologies to manage product development cycles.
• Provide estimates and partner with project managers on timelines and resource needs.
• Remove blockers and ensure the team delivers incremental value through continuous improvement.

Risk Management:

• Identify and mitigate risks associated with vendor products.
• Develop contingency plans to address potential issues.

Customer Focus:

• Act as the voice of the customer in product development.
• Ensure vendor products deliver exceptional user experiences.

Production Support:

• Conduct analysis to determine root cause of reported issues
• May provide Tier II Application Support to users

Values

• Intellectual Curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• “Can-do” Attitude: Proactively seeks assignments, solutions and takes action where and as needed
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Resourceful: Proactive willingness to utilize available information and tools to figure things out

Knowledge, Skills, and Abilities

• Process- and data-driven mindset; ability to work across multiple departments on complex solutions.
• Strong communication, facilitation, and leadership skills.
• Ability to translate business problems into technical requirements, workflows, wireframes, and/or data models.
• Strategic thinker with a track record of creative problem-solving.
• Familiarity with the hospital medicine industry and Sound Physicians’ mission is a plus.
• Alignment with Sound’s mission, vision, and core values.

Education and Experience

Required:

• Bachelor’s Degree in a relevant field.
• Strong background with implementing Salesforce products (e.g., Sales/Service Cloud, Experience Cloud, Salesforce Einstein AI).
• Experience managing an Agile development team and leading iterative technology releases.
• Experience supporting product adoption through communication, training, and iterative improvements.

Preferred:

• 4 years driving adoption of Salesforce or another enterprise technology platform.
• 4 years writing business requirements, user stories, process flows, and supporting documentation.
• Experience implementing Salesforce backed agentic AI functionality
• Salesforce certifications (e.g., Admin, Advanced Admin, Platform App Builder, Business Analyst) strongly preferred.
• Experience in leading small projects and iterative technology development

Salary Range

• This position offers an annual salary range of $90,000-$110,000. Exact salary will depend on the candidate’s experience, education and geographic location. 

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.