Shared Services Careers

Position Summary

The Vice President, RCM Client Engagement serves as a strategic leader and the primary liaison between the internal service line leadership, operational leaders, and external hospital partners. This role is responsible for providing visibility, education, and guidance on all Revenue Cycle Management (RCM) functions, payer contracting dynamics, and broader market payer behaviors. The VP acts as a trusted business partner to both internal stakeholders and client leadership teams, ensuring strong performance, transparency, and alignment across the full revenue cycle continuum. The role also contributes to business growth by providing subject matter expertise and strategic input on new business opportunities, including client expansions, payer strategy insights, and operational solution design. 

Essential Duties and Responsibilities

Client & Stakeholder Engagement:

• Serve as the primary point of contact for internal leaders and hospital leadership teams regarding RCM performance, payer strategy, collection trends, and operational opportunities. 

• Translate complex RCM and payer contracting concepts into actionable insights for executive, clinical, and operational partners. 

• Develop strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and drive continuous improvement. 

• Partner with payer contracting teams to provide insights on payer performance, reimbursement trends, authorization behaviors, denials, and market changes. 

Strategic Management & New Business Support:

• Provide expert input and strategic recommendations on new business opportunities, including proposals, client presentations, service enhancements, and growth initiatives. 

• Collaborate on the development and execution of payer market strategies to optimize reimbursement and reduce friction within the revenue cycle. 

• Lead strategic initiatives aimed at improving efficiency, financial performance, and client satisfaction. 

• Support the organization’s long-term RCM strategy by identifying areas for automation, process improvement, or outsourcing optimization. 

Operational Leadership:

• Provide executive level oversight of revenue cycle performance across assigned service lines or client portfolios. 

• Monitor key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational benchmarks, ensuring action plans are created and executed where improvements are needed. 

• Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams. 

Team Leadership:

• Lead and mentor a team of RCM associates and analysts, fostering a culture of accountability, professional development, and service excellence. 

• Establish clear goals, performance expectations, and growth pathways for team members. 

• Ensure the team delivers consistent, high-quality communication, reporting, and client support. 

Values

• Drive: Motivated to succeed and get things done at a high level of achievement

• Persistence: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course

• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out

• Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction

• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action

• Teamwork: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others

Knowledge, Skills, and Abilities

• Exceptional proficiency in executive level document development and presentation creation; able to produce high impact materials for senior leadership.  

• Advanced Excel and presentation skills with the ability to develop clear, compelling analyses and executive ready deliverables 

• Exceptional communication and executive presence skills. 

• Ability to interpret and present complex financial and operational data clearly. 

• Strong analytical, decision making, and problem-solving abilities. 

• Demonstrated ability to manage multiple priorities in a fast-paced environment. 

• Collaborative leadership style with a focus on trust, accountability, and partnership. 

• Strong understanding of payer behavior, market dynamics, reimbursement methodologies, and regulatory considerations. 

• Demonstrated success in client engagement, stakeholder management, and relationship building at the executive level. 

• Experience contributing to new business development or supporting client growth efforts preferred. 

• Experience leading teams in a multisite or multiservice line environment. 

Education and Experience

• Bachelor’s degree in healthcare administration, Business Administration, or a related field required. 

• Master’s degree in business administration, Healthcare Management, or a related discipline strongly preferred. 

• 10+ years of progressive experience in Revenue Cycle Management, healthcare operations, or payer contracting functions. 

Salary Range

• This position offers an annual salary range of $200,000-$235,000. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for additional compensation beyond base pay.