Shared Services Careers

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role:

The General Manager, Operations supports the Chief of Staff, Emergency Medicine and Chief Executive Office (“CEO”) in managing Emergency Medicine (“EM”) operations, cross-enterprise initiatives, and projects. The primary function of this role is to multiply the effectiveness of the Chief of Staff and CEO, by proxying for the leader in relation to EM projects and the implementation of strategic planning processes. This position has a visible presence throughout the specialty and work progress relies on this person’s ability to establish professional relationships with regional leaders, Sound functional leaders, as well as hospital and health system C-suite executives and their support personnel.

The Details:  This is a remote opportunity with requirements of quarterly travel (3-5 trips per year) and availability after hours by cell/text.

In this role, you will be responsible for: 

• Implementing strategic planning processes, organizing tasks as well as parties responsible (often, this role may be the party solely responsible), tracking deadlines as well as parties responsible for completing components, providing reminders to responsible parties, and reporting progress updates.
• Building logical and effective dashboards, pivot tables, performance metrics (including KPIs), as well as clinical reports, as requested
• Data Ownership, including the maintenance and integrity of regional data resources in Salesforce and SharePoint.
• Independently gathering material and data points from various sources to create first drafts of presentations, documents, and strategy portfolios, ensuring the materials are aligned with Sound’s marketing brand
• Analyzing regional reporting, identifying concerning trends. Participate in the development and implementation of corrective action plans.  Collaborate with our performance management group and regional leadership team to collect data monthly to support driving improvements in clinical performance.
• Identifying areas where EM operations may be improved and draft proposed solutions
• Monitoring the G&A budget, tracking budget allocations, spend, reallocations, solicit approvals, and work with the Director of Finance to ensure accuracy of budget assumptions
• Partnering with Leadership to ensure completion of annual education requirements

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values:

• Self-Starter: Demonstrates the ability to jump in and start a task or project with limited direction
• Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Resourceful: Proactive willingness to utilize available information and tools to figure things out
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Communication: The ability to speak, write, and listen clearly and consistently
• Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Customer Focused: Puts customer (internal and external) needs first and makes customers their top priority
• Work Ethic: Dedication to getting the job done well and on time regardless of circumstances

Knowledge:

• Bachelor’s degree required, preferably in Business or Finance or equivalent experience  
• Working knowledge of business operations, data informatics, basic accounting, and quality measures
• Excellent interpersonal and communication skills – ability to work across the organization at all levels with Administrative/Executive Assistants, Managers, Directors, and VPs level colleagues as peers; ability to “push” for results without alienating colleagues
• Expert level skills with Microsoft Office Suite, including Project, Excel and PowerPoint

Experience:

• 5+ years of experience leading collaborative projects with stakeholders in multiple departments
• 5+ years’ experience in operational management, managing multi-site operations
• Experience in project management processes; knowledge of project management software tools, templates, and management techniques

Salary Range

• This position offers an annual salary range of $100,000-$125,000. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for additional compensation beyond base pay.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.