Shared Services Careers

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

The Details

• Remote WFH, must be able to in Cenrtral or Eastern time, see shfts below
• Monday to Friday:
  • 3p to 11p CT/4p to 12a ET. (40h/wk)
• Saturday and Sunday: 2 shifts:
  • • 3p to 11p CT/4p to 12a ET (16h/wk)
    • 11p to 7a CT/12a to 8aET (16h/wk)
• Duration: March - June
• Sitting at desk for up to eight hours (w/breaks)
• Working on computer for up to eight hours (w/breaks)

About the Role

The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes, clinical and technological for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.

Essential Duties and Responsibilities

• Continually evaluate processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement.
• Serve as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams).
• Triage case review requests, to determine which cases need be sent for secondary review by the physician advisors.
• Independently maintain EMR Accesses and communicate to appropriate team members for support when issues arise.
• Prepare PDF extracts of key components of the EMR needed for physician advisor case review.
• Resolve issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
• Monitor and triage case requests to ensure target case completion deadlines are achieved.
• Assist Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team.
• Facilitate and complete workflow for all potential opportunities related, but not limited to, observation and short stay patients.
• Review hospitalist patient lists for observation and short stay cases.
• Review patient medical record for needed information.
• Create case in internal software.
• Communicate with Hospitalist Team of any status changes that need to be made.
• Document all steps in internal software.
• Assist in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary.
• General office work (data entry, forms, etc.).
• Complete additional special projects as assigned.

Values

• Adaptability: Demonstrates flexibility and a willingness to change as circumstances evolve
• Bias toward action: Has a focus on progress rather than perfection. Breaks things into bite-sized pieces in order to make progress against larger goals
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority
• Patience: Demonstrates the ability to take a deep breath and stay calm, even when frustrated or stressed; sets the standard for others to follow
• Persistence: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction

Knowledge, Skills, and Abilities

• Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful).
• Ability to assess patient’s clinical status for admissions, observation or discharge.
• Ability to work both independently and collaboratively.
• Ability to self-troubleshoot and efficiently move through day
• Ability to be independent and reliable to complete daily tasks and workflow.
• Excellent organizational skills with the ability to multi-task and prioritize workload in a fast-paced environment while maintaining attention to detail and accuracy.
• Client service oriented (both internal and external).
• Positive attitude, ability to influence.
• Excellent written and oral communication skills, including strong presentation skills.
• Creative and persistent problem solver.
• Able to handle confidential material in a reliable manner.
• Ability to interact and communicate with individuals at all levels of organization (internal and external).
• Ability to assess patient’s clinical status.
• Proficient with electronic medical record systems.
• Ability to set and join meetings, communicate through TEAMs, email, and phone.
• Proficiency with Microsoft Office Suite, including advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills.

Education and Experience

• Associates or Bachelor’s Degree in nursing or LPN certification preferred or related field
• 3+ years of experience in utilization review in emergency or acute care setting/MCG Care Guideline

Pay Range

• The rate of pay for this role is $40 per hour. 

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.