Shared Services Careers

ABOUT THE ROLE

The Software Development Intern will assist with general AI‑driven automation initiatives that support Sound’s information systems. This role provides hands‑on experience with applied automation, workflow optimization, and Agile delivery, with exposure to building, validating, and improving AI‑assisted solutions used by internal teams.

The Details:  This is a full-time remote opportunity. 10-week internship that will run from June 1st through August 7th, 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with team members across engineering, product, and operations
• Participate in the team’s Agile development process, including daily standups, sprint planning, and retrospectives
• Support AI‑enabled automations, such as task routing, data validation, summarization, classification, or notification workflows
• Assist with configuring, testing, and refining rule‑based and AI‑assisted automations integrated into existing systems
• Help define automation inputs, prompts, decision logic, and expected outputs under guidance
• Evaluate automation results for accuracy, consistency, and usefulness; document findings and improvement ideas
• Assist with maintaining documentation related to automation workflows and usage guidelines
• Responsibilities will vary based on the candidate’s interests and

VALUES

• Work Ethic – Dedication to getting the job done well and on time; a can‑do attitude
• Teamwork – Ability to contribute effectively within highly matrixed teams
• Self‑Motivation – Proactively takes initiative with limited direction and seeks opportunities to learn
• Collaboration – Works well with others and incorporates diverse perspectives in problem‑solving

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to detail and strong organizational skills.
• Excellent oral and written communication skills
• Ability to multitask and prioritize workload in a fast-paced environment.
• Ability to collaborate with department staff and other functional units.
• Experience or coursework in software development
• Currently learning, or have experience in, any of the following areas: QA practices, positive and negative test scenarios
• Strong analytical and problem-solving skills

NICE‑TO‑HAVE AI & AUTOMATION SKILLS

(Not required; used to tailor learning opportunities)

• Introductory understanding of AI concepts (e.g., models, prompts, inputs/outputs)
• Interest in AI-assisted automation and intelligent workflow design
• Exposure to low-code/no-code tools, scripting, or automation platforms
• Familiarity with concepts such as summarization, classification, extraction, or decision support
• Ability to think critically about automation quality, edge cases, and failure scenarios
• Awareness of responsible AI practices, including data privacy and appropriate use
• Curiosity, experimentation mindset, and willingness to iterate based on feedback

EDUCATION AND EXPERIENCE

• Previous Internship or work experience in a professional IT or IS environment preferred
• Relevant coursework specifically focused on duties outlined in this position preferred
• Must be currently enrolled, or recently graduated from an accredited school, focusing on a relevant area of study
• Preferred area of study: Computer Science or Computer Engineering
• Other areas of study for consideration: Math and Physics
• Junior and Senior level students preferred

PAY RANGE

$17-$22 per hour. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.