Shared Services Careers

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

The Senior Manager, Business Analysis leads the organization's business analysis discipline within the Portfolio Management team, partnering with business and technology leaders to identify opportunities, improve business processes, and enable technology solutions that deliver measurable business value. This role combines deep business analysis expertise, process improvement leadership, and a strong understanding of technology-enabled business solutions with practical project delivery experience. Operating at both strategic and hands-on levels, the Senior Manager translates complex business needs into well-defined requirements, improved business processes, and effective solutions while establishing business analysis standards, mentoring business analysts, and advancing the organization's business analysis capability. This role serves as a trusted partner to senior executives and cross-functional leaders, helping shape strategic initiatives from discovery through implementation and adoption.

Essential Duties and Responsibilities

• Lead the business analysis function for the Portfolio Management team, establishing standards, methodologies, governance, templates, and best practices for requirements management, process documentation, solution design, and business analysis deliverables.
• Partner with business and technology leaders to identify business needs, process gaps, and operational challenges through discovery sessions, stakeholder interviews, root-cause analysis, and business process assessments.
• Lead cross-functional discovery workshops, process mapping sessions, and requirements discussions to build alignment, resolve competing priorities, and drive informed decision-making.
• Drive process improvement and workflow redesign efforts for strategic initiatives, applying Lean, Six Sigma, or similar continuous improvement methodologies to deliver measurable business outcomes.
• Lead business analysis efforts for complex, cross-functional initiatives by evaluating business processes, systems, data flows, and technology capabilities; defining current and future state processes; and partnering with technical teams to recommend solutions that best meet business needs.
• Partner closely with architects, developers, product managers, data teams, and technology leaders to ensure business requirements are translated into scalable, technically feasible solutions aligned with enterprise standards.
• Facilitate requirements and solution workshops, documenting business requirements, functional specifications, business rules, user stories, acceptance criteria, interface requirements, workflow documentation, and other business analysis artifacts to support successful solution delivery.
• Lead requirements elicitation, analysis, prioritization, validation, and traceability throughout the project lifecycle, ensuring business objectives remain aligned with delivered solutions.
• Analyze operational and business data to identify trends, quantify opportunities, validate business cases, support decision-making, and measure the effectiveness of implemented solutions.
• Provide project leadership for initiatives tied to business analysis and process improvement work, including managing scope, timelines, risks, dependencies, and stakeholder communications for small- to medium-sized efforts.
• Serve as a trusted advisor and primary liaison between senior executives, business stakeholders, and technical teams, communicating recommendations, tradeoffs, and implementation considerations clearly to audiences at all organizational levels.
• Develop and maintain high-quality business analysis artifacts, including business cases, current and future state process maps, requirements documentation, user stories, testing strategies, and change management plans.
• Partner with business stakeholders and delivery teams to define acceptance criteria, coordinate User Acceptance Testing (UAT), validate delivered solutions, and ensure business needs and expected outcomes are achieved.
• Define success measures and partner with business leaders to evaluate solution outcomes, benefits realization, and continuous improvement opportunities following implementation.
• Evaluate opportunities to leverage automation, artificial intelligence, analytics, and other emerging technologies to improve business processes and organizational effectiveness.
• Lead organizational change management activities that support process and technology adoption, including stakeholder engagement, communication planning, impact assessments, and transition readiness.
• Support portfolio intake, strategic planning, and project prioritization by assessing business value, solution complexity, organizational readiness, implementation risks, resource impacts, and cross-functional dependencies.
• Monitor adherence to business analysis standards and quality expectations across strategic initiatives and continuously improve methodologies, templates, and practices.
• Build, mentor, and ultimately lead a growing team of business analysts by establishing performance expectations, coaching team members, conducting quality reviews, and fostering continuous professional development.
• Support annual budgeting, workforce planning, and resource forecasting for the business analysis function in partnership with Portfolio Management leadership.

The Details:  A successful candidate will have a demonstrated track record of a combination of these values, knowledge, experience and competencies:

Values

• Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action.
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Trustworthy: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do.
• Driven: Motivated to succeed and get things done at a high level of achievement.
• Open-minded: Willingness to listen and take different opinions and approaches into consideration; willingness to change their mind after an initial judgment or decision; embraces others who are different and bring different perspectives

Knowledge, Skills, and Abilities

• Demonstrated experience leading business analysis efforts for large, cross-functional business and technology initiatives from discovery through implementation and operational adoption.
• Proven expertise in business process analysis, process improvement, and workflow redesign using Lean, Six Sigma, or comparable continuous improvement methodologies.
• Strong experience eliciting, documenting, and managing business and functional requirements, including process models, business rules, user stories, acceptance criteria, and solution documentation.
• Experience partnering with technical teams to define business requirements and support the design and implementation of technology-enabled solutions, including a general understanding of systems integrations, data flows, and enterprise applications.
• Strong analytical skills with the ability to interpret business and operational data, develop business cases, and make data-driven recommendations.
• Strong understanding of project and portfolio management principles with experience partnering across the full solution delivery lifecycle.
• Experience facilitating executive workshops, stakeholder interviews, and cross-functional solution discussions while effectively influencing decision-making at all organizational levels.
• Experience mentoring, coaching, or leading business analysts, with demonstrated ability to establish standards, develop team capabilities, and build a high-performing business analysis function.
• Strong understanding of healthcare operations, clinical, revenue cycle, payer, or corporate business processes preferred.
• Exceptional written, verbal, facilitation, and stakeholder management skills with demonstrated success partnering with senior executives, business leaders, and technical teams.
• Skilled in translating ambiguous business problems into clear, actionable business requirements and practical technology-enabled solutions.
• Strong command of business analysis methodologies, process improvement techniques, and process mapping tools.
• Strategic thinker with strong analytical, critical-thinking, and problem-solving abilities.
• Able to move fluidly between hands-on analysis, strategic planning, and enterprise process improvement.
• Strong understanding of enterprise applications, systems integration concepts, data flows, and modern technology delivery practices.
• Effective people leader with emotional intelligence to mentor, coach, and develop a high-performing business analysis team.
• Proficient in Microsoft Office Suite, including Visio or comparable process mapping tools; familiarity with SQL, relational databases, or business intelligence tools is a plus.
• High emotional intelligence with the ability to build consensus, facilitate collaboration, and influence outcomes without formal authority.

Education and Experience

• Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or a related field; MBA or equivalent advanced degree preferred.
• 10+ years of progressive experience in business analysis, process improvement, solution design, or consulting, preferably within healthcare or another complex, matrixed organization.
• PMP, CBAP (Certified Business Analysis Professional), Lean Six Sigma Green Belt/Black Belt, PMI-PBA, or similar professional certification preferred.

Salary Range

• $110,000- 160,000 annually. This position is also eligible for a bonus opportunity.  Exact pay will be determined based on candidate experience and geographical location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.