Shared Services Careers

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

About the Role 

Sound Physicians is seeking experienced Senior IT Business Analysts to support strategic enterprise transformation initiatives that improve how we operate, scale, and serve our healthcare partners. These roles will serve as a critical link between business stakeholders, technology teams, and implementation partners, helping translate business needs into effective, sustainable solutions through requirements gathering, process analysis, data validation, testing, and implementation support. 

We are hiring for two Senior IT Business Analyst opportunities. While the core responsibilities are similar, each role supports a different business transformation effort. Candidates with experience supporting Contract Lifecycle Management implementations or Payroll Transformation initiatives are especially encouraged to apply.

This opportunity is ideal for business analysts who enjoy solving complex business problems, working across functions, and partnering closely with stakeholders to deliver meaningful organizational change. The successful candidates will help drive large-scale technology initiatives by bringing structure, clarity, and data-informed decision-making throughout the project lifecycle. 

Success in this role means helping deliver enterprise solutions that are thoughtfully designed, thoroughly tested, data-informed, and aligned with organizational goals. You'll bring clarity to complex initiatives, foster collaboration across diverse stakeholder groups, and help ensure solutions are implemented with quality, sustainability, and long-term business value.

The Details: These are full-time, remote contract positions anticipated to last at minimum 6 months with possible extension. Contract duration may be extended or adjusted based on business needs and project requirements. 

Essential Duties and Responsibilities

• Partner with business stakeholders, subject matter experts, vendors, and technical teams to define business and system requirements 
• Analyze current-state processes and identify future-state improvements 
• Facilitate requirements gathering sessions and stakeholder workshops 
• Create business requirements, process maps, user stories, data mappings, and supporting documentation 
• Analyze and validate data to support implementation activities 
• Document integrations, dependencies, and business rules 
• Support system configuration and solution design discussions 
• Develop test scenarios, test cases, and validation plans 
• Coordinate User Acceptance Testing (UAT) activities 
• Track, prioritize, and support defect resolution efforts 
• Assist with data migration and reconciliation activities 
• Develop implementation documentation, training materials, and operational support resources 
• Collaborate across functional teams to drive successful project delivery 

The Details:  A successful candidate will have a demonstrated track record of a combination of these values, knowledge, experience and competencies:

Values

• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out.
• Work Ethic: Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude 
• Teamwork: Displays the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Open-mindedness: Willingness to listen and take different opinions and approaches into consideration; willingness to change their mind after an initial judgment or decision; embraces others who are different and bring different perspectives
• Drive: Motivated to succeed and get things done at a high level of achievement.
• Patience: Demonstrates the ability to take a deep breath and stay calm, even when frustrated or stressed; sets the standard for others to follow.
• Persistence: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course

Education and Experience

• Bachelor's degree in a relevant field or equivalent professional experience.
• 6+ years of experience in a business analyst, data analyst, or related role involving hands-on data analysis and requirements definition.

Knowledge, Skills, and Abilities

• Experience supporting enterprise system implementations and working with third-party vendors.
• Strong analytical, problem-solving, communication, and documentation skills.
• Experience with data mapping, validation, reconciliation, and system integrations.
• Experience coordinating testing, including UAT, defect triage, and validation activities.

1. Contract Lifecycle Management (CLM) Role

This role will support the implementation of a new enterprise Contract Lifecycle Management platform. The analyst will partner with Legal, Compliance, Finance, Operations, and Technology teams to document requirements, streamline workflows, improve visibility into contract processes, and support system implementation and adoption. 

Experience that will help you succeed in this role includes: 

• • Contract Lifecycle Management (CLM) systems 
  • Business process redesign and workflow optimization 
  • Process standardization initiatives 
  • Vendor-led software implementations 
  • Contract, legal operations, procurement, or compliance processes 
  • Requirements gathering and stakeholder facilitation 
  • Organizational change and solution adoption 

2. Payroll Transformation Role

This role will support a large-scale payroll transformation initiative focused on improving payroll processes, data quality, controls, and supporting technology. The analyst will work closely with Payroll, Human Resources, Finance, and Technology teams to ensure accurate data migration, testing, reconciliation, and implementation success. 

Experience that will help you succeed in this role includes: 

• • Payroll system implementations 
  • Payroll and compensation processes 
  • Human Capital Management (HCM) systems 
  • Data validation and reconciliation 
  • Payroll controls and audit requirements 
  • Advanced Excel and SQL analysis 
  • Parallel testing and defect management 

Additional preferred or role-specific qualifications:

• CLM Position: Experience with contract lifecycle management, workflow redesign, process standardization, and enterprise software implementations.
• Payroll Position: Experience with payroll, compensation, HCM, or healthcare payroll processes; advanced SQL and Excel skills; SOX or other audit-controlled processes; and payroll certification (FPC or CPP) is a plus.
• Business analysis certification (CBAP or PMI-PBA) is a plus.

Compensation Range

• The pay rate for this position is $60.0 to $80.00 per hour, based on experience, qualifications, and other business considerations.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.