Shared Services Careers

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

The Sound Licensing Coordinator will conduct daily operations and assist employed or contracted clinicians in obtaining required medical licensure to acquire and maintain hospital privileges. The Licensing Coordinator partners directly with clinicians to ensure each clinician completes the necessary applications and provides the appropriate supporting documentation needed to obtain their state license, controlled substance and/or DEA. This role requires the ability to navigate various clinician types - including medical doctors, nurse practitioners, certified registered nurse anesthetists (CRNAs), and physician assistants - and to stay informed of and adapt to evolving state legislation and state-mandated requirements that impact licensure and credentialing processes.

The Licensing Coordinator is responsible for effectively communicating licensing updates to all necessary parties, including but not limited to Medical Directors, Operational Leadership, Staffing Account Managers, Practice Management colleagues, Recruiting, Privileging, and the clinician. Additionally, the Licensing Coordinator is responsible for identifying and executing the most expedient pathway for licensure based on the clinician's specialty, state-specific requirements, and anticipated start date.

Essential Duties and Responsibilities

• Coordinate and manage the full lifecycle of clinician licensure, including initial applications, renewals, verifications, and tracking of expiration dates. Provide hands-on support by crafting instructional cover letters, calling institutions listed in clinician’s work and education history and maintaining consistent follow up with medical boards.
• Serve as the primary point of contact for clinician regarding licensing processes, timelines, and required documentation.
• Understand national, state, and market dynamics in the clinician licensure domain; maintains current knowledge and documentation of specific processes and nuances in the portfolio they support.
• Analyze licensing documents and coordinate submission of all applicant-provided and primary source verifications required by licensing board/entity.
• Expedite licensure application process by identifying the most expeditious pathway based on state legislature and clinician location and/or work history; additionally, work to create sense of urgency with clinician via phone, e-mail and text to collect relevant information required.
• Coordinate submission of all clinician verifications required by state board.
• Proactively identify potential barriers to timely licensure and implement strategies to mitigate delays or concerns, ensuring a smooth and efficient licensing process.
• Liaise with state licensing boards, professional associations, and credentialing bodies to ensure compliance with all requirements.
• Communicate proactively with clinicians and internal stakeholders to meet anticipated start dates; additional proactively communicate to prevent lapse in licensure.
• Collaborate with credentialing and privileging teams to align licensure data with broader compliance initiatives.
• Provide exceptional customer service by supporting clinicians through the licensing process with professionalism and clarity.
• Collaborate with the internal Compliance team and external stakeholders to ensure collaborative practice agreements are in place when required for prescriptive authority and/or licensure to protect the business from risk.
• Maintain accurate databases or records to track the status of clinician applications, renewals and required forms.
• Support the delivery of new business through successful licensure applications and proper prioritization of applicants.
• Understand role’s key performance indicators and deliver performance that aligns with success measurements.

Values

• Intellectual Curiosity: Shows a genuine interest in learning new things and wants to know the reason “why” behind the way things are done.
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out.
• Work Ethic: Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude 
• Teamwork: Displays the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Open-mindedness: Willingness to listen and take different opinions and approaches into consideration; willingness to change their mind after an initial judgment or decision; embraces others who are different and bring different perspectives
• Compassion: Shows empathy and kindness towards others; makes the effort to understand where someone else is coming from

Knowledge, Skills, and Abilities

• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment.
• Ability to multi-task and prioritize workload in a fast-paced environment
• Must be self-motivated with the ability to complete projects independently within established timeframes
• Ability to communicate effectively with a variety of contacts, including outside attorneys, senior management, and business associates   

Education and Experience

• Bachelor’s degree in Business Administration, Health Administration, Healthcare Management, or a related field of study; or a minimum of 2+ years of directly related experience in lieu of degree
• 2+ years of experience in the health services industry with direct involvement in obtaining medical licenses, hospital privileging, or working in a Medical Staff Office or Verification services. Equivalent experience in related roles will also be considered
• Proficiency with Microsoft Office Suite

Pay Range: 

• $20.00 - $27.00 hourly. Exact pay will be determined based on candidate experience and geographical location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.