Shared Services Careers

About the Role: 

Sound Physicians is seeking an IT Product Manager to own the strategy, roadmap, and delivery of our intelligent automation portfolio, spanning AI-enabled solutions and robotic process automation (RPA). In this role, you will partner with clinical, operational, and corporate stakeholders to identify high-value automation opportunities, translate them into a prioritized backlog, and drive delivery through agile teams and vendor partners. You will be accountable for the full product lifecycle, from opportunity discovery and business case development through build, deployment, adoption, and value realization. The ideal candidate blends product management discipline with practical knowledge of automation technologies and thrives at the intersection of business processes, technology, and change management in a healthcare environment.

Under the guidance of the IT Solution Management, this individual develops and maintains product documentation, communication and training materials, business requirements, and user stories. The Product Manager stays up to date with industry trends, emerging features, security/controls requirements, and industry best practices to drive optimal adoption and utilization of Sound Physicians' platforms and workflows.

The Details: This is a full-time, contract position with the potential for future conversion to a permanent position, subject to business needs and organizational approval. Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.

In this role, you will be responsible for: 

Team Management:

• Establish and maintain strong relationships with product and business stakeholders.

• Monitor vendor performance to ensure adherence to SLAs and contractual commitments.

• Collaborate with vendors on platform enhancements, integrations, and solution designs.

• Support IA governance model and adoption

Product Lifecycle Management:

• Manage the entire lifecycle of vendor products from inception to retirement.

• Ensure products meet quality standards and regulatory requirements.

• Coordinate product rollouts and new implementations in partnership with development and business teams.

• Ensure iterative releases of technology are supported by user acceptance testing / validation.

Stakeholder Collaboration:

• Work closely with internal stakeholders (e.g., HR, regional/site operations, enrollment, finance, accounting, clinical, marketing, sales) to understand business problems, business processes, requirements, and feedback.

• Communicate product plans, progress, and results to internal stakeholders, including executives and team members.

• Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap.

• Ensure iterative releases of technology are supported by user acceptance testing / validation.

• Promote standardization and best practices products and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge.

• Have a thorough understanding of the business processes and how the product features support.

• Communicate product and project plans, progress, and results to internal stakeholders, including executives and team members.

Roadmap, Product Backlog and Strategy:

• Develop and maintain a product roadmap that aligns with company strategy and customer needs.

• Prioritize product features and improvements based on business value and customer impact.

• Write clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams.

• Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap

Platform Analysis

• Stay current on industry trends while finding opportunities to apply capabilities with internal business leaders.

• Conduct market and competitive analysis to identify new opportunities or risks.

• Use data-driven insights to make informed platform decisions.

Project Management:

• Use Agile methodologies to manage product development cycles.

• Provide estimates and partner with project managers on timelines and resource needs.

• Remove blockers and ensure the team delivers incremental value through continuous improvement.

Risk Management:

• Identify and mitigate risks associated with vendor products.

• Develop contingency plans to address potential issues.

Customer Focus:

• Act as the voice of the customer in product development.

• Ensure vendor products deliver exceptional user experiences.

Production Support

• Conduct analysis to determine root cause of reported issues

• May provide Tier II Application Support to users

EDUCATION / EXPERIENCE / SPECIAL KNOWLEDGE AND SKILLS: 

Required experience:

• Bachelor’s Degree in a relevant field.

• Strong background with product governance and AI 

• Process- and data-driven mindset; ability to work across multiple departments on complex solutions.

• Experience managing an Agile development team and leading iterative technology releases.

• Experience supporting product adoption through communication, training, and iterative improvements.

• Strong communication, facilitation, and leadership skills.

• Ability to translate business problems into technical requirements, workflows, wireframes, and/or data models.

• Strategic thinker with a track record of creative problem-solving.

• Familiarity with the hospital medicine industry and Sound Physicians’ mission is a plus.

• Alignment with Sound’s mission, vision, and core values.

Preferred experience:

• Demonstrated experience in AI adoption and governance

• 4 years writing business requirements, user stories, process flows, and supporting documentation.

• Experience implementing backed agentic AI functionality

• Experience in leading projects and iterative technology development

Pay Range:

Compensation for this position ranges from $40.00-$50.00 per hour, depending on experience, qualifications, and geographic location.