Shared Services Careers
Director, Network Performance
; Remote
Insight. Partnership. Purpose.
At Sound Physicians, our shared services and business teams play a vital role in advancing our mission to improve healthcare outcomes. Whether you're in finance, human resources, marketing, IT, operations, or talent acquisition, your work supports the clinicians who care for patients in communities across the country. You bring strategic thinking, operational excellence, and a deep commitment to service—ensuring our organization runs smoothly, grows responsibly, and innovates with purpose.
We are a remote-first national team, united by technology, collaboration, and a shared sense of purpose. While our clinicians deliver care locally, we stay connected and aligned—so they can focus on what matters most: improving lives at the bedside.
- Schedule: Full Time
- Work Arrangement: Remote
- Salary: $110000 - $140000
Success Profile
What makes a successful Director, Network Performance? Check out the traits we’re looking for and see if you have the right mix.
- Customer-Focused
- Collaborative
- Resourceful
- Self-Starter
- Compassionate
- Curious
Director, Network Performance
United States
Category:
Accountable Care Org
Position Summary
The Director, Network Performance is the primary accountable owner for partner-level performance across an assigned portfolio of clinical groups, post-acute facilities, or a combined cross-partner-type portfolio. This role serves as Sound's strategic advisor to partner leadership — translating Sound's data, governance, and clinical strategy into partner-specific action that drives projected clinical improvement savings, AWV completion, telemedicine adoption, and strategic account retention.
Essential Duties and Responsibilities
Partner Performance Ownership
• Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes for an assigned partner portfolio. Leads monthly performance reviews, quarterly JOCs, and performance remediation cycles. Holds partners accountable to participation agreement terms and coordinates with Legal and Contract Committee when variance requires escalation.
Network Performance – QIN Dyad Partnership
• Operates in a dyad model with the assigned Quality Improvement Nurse (QIN). Network Performance owns partner relationship, performance strategy, governance, operational execution, and the commercial levers of the partnership. The QIN owns clinical quality standards, care model integrity, coding and documentation quality, and clinical outcome metrics. The dyad jointly delivers partner performance through the MPR and JOC cadence, with shared accountability for overall partner success and distinct ownership of respective lanes.
Cross-Partner-Type Capability
• Operates as a strategic advisor across clinical partner groups and post-acute facility systems. Portfolio assignments are made by fit, not by partner type. Builds and maintains fluency in both clinical group operating models (practice economics, AWV, coding, care management) and facility operating models (SNF operations, telemedicine adoption, ADK, readmission).
Data-Driven Advisory
• Translates CCLF claims data, QEXPU quality files, quality registry outputs, and utilization reporting into partner-specific insight. Authors MPR decks and JOC materials. Uses Sound's analytics tools (Wiseman/CareAscend, Copilot Studio agents, quality registry platform) to anticipate partner risk and opportunity ahead of performance deviation.
Internal Coordination
• Coordinates across Clinical (CMO, QINs), Telemedicine, Business Development, Legal, Revenue Cycle, and Operations to resolve partner needs and execute performance plans. Escalates contract-impacting issues through IPC to Contract Committee.
Values
• Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve.
• Collaborative: : Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process.
• Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority.
• Team Player: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others.
• Resourceful: Proactive willingness to utilize available information and tools to figure things out.
Knowledge, Skills, and Abilities
• Excellent written and oral communication skills
• Strategic advisor posture — the partner experience is "Sound sees something I don't," not "Sound is helpful when I call"
• Cross-partner-type fluency — able to hold credibility with both physician leadership and facility operators
• CCLF/QEXPU literacy — can interpret claims and quality data without translation
• ACO economics fluency — shared savings, PMPM, contract structure variance (PA Clean TIN, PSA, LTCF OE Participant Agreements)
• Governance contribution — MPR deck authorship, SOP adherence, and IPC preparation
• Dyad partnership — able to operate effectively alongside clinical QIN counterparts with clear lane ownership
• Demonstrated outcomes in partner-level performance improvement
• Working knowledge of Medicare ACO models, MSSP mechanics, and post-acute care operations
Education and Experience
• Bachelor's degree in business administration, healthcare administration, public health, or related field required
• 6+ years in healthcare operations, value-based care, or partner-facing performance roles
Salary Range
This position offers an annual salary range of $110,000 to $140,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate’s experience, education and geographic location.
Your role as a Care Catalyst
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We Lead with Purpose:
You help clinicians focus on care by managing the essential business functions that keep our organization running—whether it's recruiting top talent, ensuring accurate billing, streamlining credentialing, supporting learning and development, or enabling technology. Your work behind the scenes powers our mission and drives operational excellence.
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We Build Meaningful Connections:
You collaborate across shared services teams and with clinical partners to deliver seamless support. Whether you're designing a campaign, processing claims, onboarding a new clinician, or enhancing internal systems, your work builds trust and enables success.
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We Support Care, Nationwide and Locally:
As a remote-first national team, you provide centralized support that empowers clinicians to deliver care in their local communities. Through technology, communication, and shared purpose, we stay connected and responsive to the needs of those on the front lines.
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We Grow Together:
You develop specialized expertise, strengthen cross-functional partnerships, and make a lasting impact. Because investing in our people—whether clinical or corporate—is how we deliver uncompromising care.
Hear from our team
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“As an employee of Sound Physicians for over 10 years, what I truly enjoy is the people and the culture. There’s a strong sense of trust and collaboration, and I feel genuinely supported as a colleague. Leadership is approachable, ideas are welcomed, and there’s a real focus on growth and development. It’s rewarding to work for an organization that invests in its people and stays true to its mission. I’m proud of the work we do and the team I get to do it with.”
Amber Dean,
Senior Staffing Manager -
“What drew me to Sound is simple: business leaders here actually make an impact. We’re solving real problems, strengthening infrastructure, and shaping how care is delivered. It’s energizing to know the work you do on the business side genuinely helps clinicians and patients every day.”
Courtney Reun,
Vice President, Talent Attraction & Experience
Rewards
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Remote first environment
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Work-Life Balance
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Medical, Dental and Vision Insurance
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Lifestyle Spending Account
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401K with company match
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Paid time off starting with 15 days off + 10 company-paid holidays
